Customer Service Representative/Call Center
Primary Care Associates of California, Medical Group / Unilogic Healthcare Management Primary Care Associates of California, Medical Group / Unilogic Healthcare Management Cypress, CA Cypress, CA Full-time Full-time $18 - $24 an hour $18 - $24 an hour 6 days ago 6 days ago 6 days ago Position
Summary:
This position is responsible for answering telephone calls in a prompt, courteous, professional manner and acting as a liaison between Primary Care Associates of CA/Unilogic Healthcare Management, LLC and:
members; contracted and non-contracted care providers, ancillary providers; health plans; billing companies; collection companies, to provide assistance and respond to service requests.
Essential
Responsibilities:
Assist customers on the telephone with inquires, updates, changes related but not limited to claims, eligibility, referrals, billing, access, transportation, and general coordination of care through thorough research in a timely manner.
The monthly expectation is to perform at a quality level of 90% accuracy of all measures.
The daily expectation is to efficiently answer a minimum of 60 calls per day (inbound) 100% thorough documentation of every call Thoroughly verify HIPAA requirements to ensure account accuracy.
Follow up on all open issues.
Communicate recurring issues and trends to management.
Representative is responsible for being a resource for other team members.
Assist with member outbound calls as needed.
Other duties as assigned.
Qualifications:
High School Diploma A minimum of two (2) years of customer service experience in a call center environment Customer Service Experience with Health Plan or MSO Ability to multitask, prioritize and work in a fast-paced environment.
Must be proficient in Microsoft Office, Excel and Word Understanding of basic medical terminology required Knowledge of HIPAA transaction sets, regulations/privacy laws Spanish speaker preferred.
Benefits Health, Dental and Vision Insurance after 90-day probation 80 Hrs.
PTO which includes sick time, by accrual per paycheck.
401(k)
matching Bonus determined annually, not guaranteed.
Life Insurance Hourly Range:
$18 - $24 / Hr.
Experience:
HMO/Medicare/Medi-cal:
1 year (Preferred) Managed Care:
1 year (Preferred) Job Type:
Full-time Job Type:
Full-time Pay:
$18.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities
Experience:
HMO/Medicare/Medi-cal:
1 year (Required) Managed Care:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position is responsible for answering telephone calls in a prompt, courteous, professional manner and acting as a liaison between Primary Care Associates of CA/Unilogic Healthcare Management, LLC and:
members; contracted and non-contracted care providers, ancillary providers; health plans; billing companies; collection companies, to provide assistance and respond to service requests.
Essential
Responsibilities:
Assist customers on the telephone with inquires, updates, changes related but not limited to claims, eligibility, referrals, billing, access, transportation, and general coordination of care through thorough research in a timely manner.
The monthly expectation is to perform at a quality level of 90% accuracy of all measures.
The daily expectation is to efficiently answer a minimum of 60 calls per day (inbound) 100% thorough documentation of every call Thoroughly verify HIPAA requirements to ensure account accuracy.
Follow up on all open issues.
Communicate recurring issues and trends to management.
Representative is responsible for being a resource for other team members.
Assist with member outbound calls as needed.
Other duties as assigned.
Qualifications:
High School Diploma A minimum of two (2) years of customer service experience in a call center environment Customer Service Experience with Health Plan or MSO Ability to multitask, prioritize and work in a fast-paced environment.
Must be proficient in Microsoft Office, Excel and Word Understanding of basic medical terminology required Knowledge of HIPAA transaction sets, regulations/privacy laws Spanish speaker preferred.
Benefits Health, Dental and Vision Insurance after 90-day probation 80 Hrs.
PTO which includes sick time, by accrual per paycheck.
401(k)
matching Bonus determined annually, not guaranteed.
Life Insurance Hourly Range:
$18 - $24 / Hr.
Experience:
HMO/Medicare/Medi-cal:
1 year (Preferred) Managed Care:
1 year (Preferred) Job Type:
Full-time Job Type:
Full-time Pay:
$18.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities
Experience:
HMO/Medicare/Medi-cal:
1 year (Required) Managed Care:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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