Help Desk Analyst


Summary:

Helpdesk Analyst is responsible for installation/configuration, operation, and maintenance of computer systems hardware and software. This individual is the primary contact for all Helpdesk related calls. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

Duties and Responsibilities:

Create detailed helpdesk tickets via helpdesk software.
Setup, replace or troubleshoot desktops, laptops, printers or mobile phones.
Create, change and delete user accounts per request.
Provide Tier 1 and other support for various IT related requests (Hardware/Software). Investigate and troubleshoot issues.
Maintain operational, configuration, or other procedures and documentation.
Other basic, non-critical IT staff issues.
Participate in off hours or on-call schedule as needed.
Other duties and responsibilities as defined by supervisor.
Training:
Attend the external training sessions/seminars for personal development
Develop self, and maintain knowledge in relevant field at all times
Qualifications (Experience may be substituted for Degree):
Associates Degree or currently enrolled in an IT related field
Minimum of 1 to 3 years' experience in IT required
Possesses knowledge on current technology through self-study or training
Well organized to include the ability to multi-task a must, communicate effectively and work with minimal supervision.
Travel:
This position is required to travel to remote facilities up to 25%

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