Consumer Relations

The Consumer Relations Representative maintains contact with consumers by telephone and email. The position resolves complaints and coordinates consumer and distributor interactions. This position also involves data entries, processes of warranty claim submissions, and creates credit memos with high accuracy.
1. Provide consumers, retailers, and dealers with a high-level of service
Respond to warranty claims-related complaints and inquiries from customers and dealers
Provide warranty information, advice and assistance per department guidelines
Promote Consumer satisfaction through prompt resolution of disputes or warranty claims
Maintain complete records of any and all dealings with consumers by accurate entries into the
2. Consumer Relations Management system
Recommend adjustment policy credits according to department guidelines and initiate appropriate action to retrieve claim tires according to department policies
Inform internal inspectors, dealers, and distributors of all adjustment authorizations and specific details needed to complete adjustments
3. Process warranty claims submissions and freight carrier claims
Enter adjustment claim information in SAP to generate dealer credit memos
Document /track carrier claim shipments
Essential review of "checklist" for errors
Maintain retention files in an orderly, easy-to-retrieve manner Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
I. Strong conflict resolution and customer service skills with written/verbal skills
2. Strong knowledge of SAP, especially in EDI processing, and Salesforce.com CRM system
Two-year Associate of Arts degree and a minimum of three years of experience in consumer relations, or equivalent combination of education and experience required.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Public Relations & Communications Manager
Mountain View, CA YourMechanic
Consumer Sales Executive
San Jose, CA Graebel Van Lines
Manager, Offshore Labor Relations & MARAD RRF ...
Oakland, CA Matson Inc
Employee Relations Partner
San Francisco, CA Cruise Automation