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Credit and Collection Specialist

Position Summary:
Responsible for maintaining a high level of consistent and quick cash flow while asserting continuous efforts of building and preserving positive customer relationships. Position requires soft collection efforts, account reconciliation, cash application & efficient risk assessment and execution.
Responsibilities and Essential Functions:
Customer Maintenance: all new & existing accounts must be updated and maintained on a daily basis to make certain the database contains accurate and current information.
Credit Applications & Credit Limit Reviews: each credit rep is responsible for processing credit applications for new & existing dealers. All accounts must have a credit limit review every 12 mos.
Credit Letters: draft & mail credit letters awarding new & existing customers with a new or change line of credit.
Research & resolution: all charge-backs and/or collection issues that are a result of price discrepancies, un-earned discounts, special discounting, etc. will require thorough research & communication, including but not limited to obtaining proof of deliveries, customer service communication, outside sales rep communication, etc.
Risk Assessment: using D&B software, responsibilities include monitoring risk for all designated accounts and forecasting and/or preventing bad debt. Any and all findings should be communicated to CM & actions items will be determined as a result of these findings.
Document distribution: maintain (at the customer maintenance level) all forms distribution of invoices and acknowledgments.
Cash application: assist with the application of all daily incoming cash receipts
Payment processing: check-by-phone, credit cards, wire transfer, EFT's ā€“ any/all forms of payment are accepted and must be applied to the general ledger.
Incoming credit inquiries: responsible for answering incoming credit inquiries for designated set of accounts as well as fulfilling the bi-weekly BPCA reporting requirements.
Credit & Debit Memos: process (data entry) and distribute to customer.
Qualifications, Skills and Education
Required Qualifications
High school diploma or equivalent
2+ yrs commercial collections experience
1+ yrs commercial accounts receivable experience
Preferred Qualifications
College coursework in basic accounting, finance and/or business administration
NACM (or any other accredited Credit Management Assoc) CE's
Familiarity with Dun & Bradstreet ā€“ credit risk assessment & decision making
Proficient written and verbal communication skills
Clear understanding of the business cycle from order process to collection process
Experience working in a Manufacturing business to business environment
About Us:
Exemplis LLC, headquartered in Cypress, CA, is a leading designer, manufacturer and distributor of branded contract office seating products in North America. The company provides a broad range of task, executive, conference, side, visitor and lounge seating products that are distributed through independent contract office furniture dealers under the SitOnIt Seatingā„¢ and IDEONā„¢ brands. Exemplis is the market share leader in the middle segment of a $3.0 billion addressable seating market in North America.
The Company has an installed base of over five million seating products in a wide variety of industry and institutional environments, including High Tech, Health Care, Hospitality, Government, Education, and Manufacturing. Exemplis has delivered strong sales growth and profit margins on a debt-free capital structure. The Company's profitable growth has been enabled by its build-to-order business model which has allowed the Company to consistently deliver to its target market a value proposition based on choice, speed, quality and performance at affordable prices.
Exemplis' commitment to its customers drives the Company's market and operating strategies. Management has a strong bias to action and a focus on quality, operational excellence and superior financial performance. For more information, please visit http://www.exemplis.com.
Exemplis is an Equal Opportunity Employer, and our company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national or ethnic origin, protected veteran status, disability status, or any other characteristic protected by applicable state or federal civil rights laws that is not related to job requirements.
Exemplis LLC, headquartered in Cypress, CA, is a leading designer, manufacturer and distributor of branded contract office seating products in North America. The company provides a broad range of task, executive, conference, side, visitor and lounge seating products that are distributed through independent contract office furniture dealers under the SitOnIt Seating(tm) and IDEON(tm) brands. Exemplis is the market share leader in the middle segment of a $3.0 billion addressable seating market in North America.
The Company has an installed base of over five million seating products in a wide variety of industry and institutional environments, including High Tech, Health Care, Hospitality, Government, Education, and Manufacturing. Exemplis has delivered strong sales growth and profit margins on a debt-free capital structure. The Company's profitable growth has been enabled by its build-to-order business model which has allowed the Company to consistently deliver to its target market a value proposition based on choice, speed, quality and performance at affordable prices.
Exemplis' commitment to its customers drives the Company's market and operating strategies. Management has a strong bias to action and a focus on quality, operational excellence and superior financial performance. For more information, please visit http://www.exemplis.com.

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